Hearing Aid FAQs
Practical answers before you choose a hearing aid or arrange an appointment. For order-specific questions, contact us directly.
How do I choose a hearing aid online?
Compare the exact model, technology level, device style, battery option and phone compatibility. Confirm whether your selection is one hearing aid or a pair and what programming, accessories and support it includes. Browse professional hearing aids or submit your hearing test for help with the next step.
How can I compare hearing aid prices fairly?
Compare the same model and technology level, the same quantity, and the complete package. Include charging accessories, fitting, programming, follow-up support, shipping and return terms in your comparison. Contact us for details about a specific product or offer.
Do you accept insurance plans?
Yes. We can verify your plan and coverage before purchase. Call 321-345-7888 or email help@myhearingshop.com to arrange verification. Coverage depends on your individual plan.
Is financing available?
Yes. Our financing offers include 0% APR plans, subject to eligibility and the third-party lender's terms. Contact us to confirm available plans before purchasing.
Is USA shipping free, and when will my order arrive?
USA hearing aid shipping is free. We typically use FedEx or UPS expedited service; some destinations require USPS. Typical turnaround is 3–7 business days, depending on manufacturer availability and any custom ordering or programming. This is an estimate, not a guaranteed delivery date. Read the shipping policy and contact us about a specific order.
What is the hearing aid return period?
The refund policy provides a full refund if you are not satisfied within 60 days of purchase. Hearing aids and all materials must be returned in the condition received. Contact us for an RMA number before mailing a return. Read the full refund policy.
What after-care support is available?
We provide remote and in-person after-care support for hearing aids purchased from us for the life of the hearing aid. Contact us to arrange service and confirm what is needed for your device.
Are in-person hearing tests free?
Yes. In-person hearing tests are 100% free of charge at both our Melbourne and Palm Bay offices. Arrange a local appointment by calling or texting 321-345-7888.
Where are your offices, and what are your opening hours?
Melbourne: 497 N. Harbor City Blvd #B, Melbourne, FL 32935. Palm Bay: 2105 Palm Bay Rd NE Suite 6-A, Palm Bay, FL 32905.
- Monday: 9:00 AM–5:00 PM
- Tuesday: 9:00 AM–5:00 PM
- Wednesday: 9:00 AM–5:00 PM
- Thursday: 9:00 AM–5:00 PM
- Friday: 9:00 AM–5:00 PM
- Saturday: Closed
- Sunday: Closed
How are OTC hearing aids different from prescription hearing aids?
The FDA defines OTC hearing aids for adults 18 and older with perceived mild to moderate hearing loss. Prescription hearing aids are available through licensed hearing health care professionals. Read the FDA's buying guidance or contact us to discuss the appropriate next step.
Can you verify a hearing aid serial number?
Serial-number verification is included with every hearing aid purchase. Contact us with questions about a particular model, its source or the verification process.